Shift to New Retail Imperative for Brand Success in China

A shift by brands to a New Retail model is imperative to remain relevant and competitive in China, according to a joint report from AliResearch and Bain & Co. The report, the most complete to date, offers a look at the blueprint for how companies and brands can seamlessly meld their online and offline channels, … More Shift to New Retail Imperative for Brand Success in China

Chanel Teams Up With Farfetch. Will China’s Toplife Be Next?

Chanel has teamed up with Farfetch to develop new digital initiatives, the famously techno-cautious brand announced last week. Chanel has stopped short of selling its items on Farfetch, but the collaboration nevertheless brings the luxury brand much closer to one of Farfetch’s major shareholders, JD.com and its luxury e-commerce platform, Toplife. While other luxury brands … More Chanel Teams Up With Farfetch. Will China’s Toplife Be Next?

Banking on Lunar New Year Travelers, Harrods Launches WeChat

Harrods has partnered with Tencent’s strategic partner My Money to roll out the WeChat digital payment system at Harrods Knightsbridge and its airport retail stores, just in time for the Lunar New Year holiday. WeChat pay is ubiquitous in China. It allows users to instantly send money to their contacts or, by scanning a QR … More Banking on Lunar New Year Travelers, Harrods Launches WeChat

Customer experience and Business-to-Business Part 1.

After my latest run in the BtoB techie company I began to ponder the differences in customer experience in BtoB and B2C companies? Why there is such a clear distinction in adopting the customer-centric mindset? After all, customer is the king (and queen) in both channels. Very often executives as me in my latest position … More Customer experience and Business-to-Business Part 1.