According to a survey from SLI Systems, 54 percent of mid-size retailers are using or plan to use artificial intelligence (AI) as an online tool in the next 12 months. The most popular applications are expected to be personalized product recommendations, customer service requests and chatbots. Read More
Last time I wrote about customer experience and B2B and promised to continue it with part 2. Just a couple of hours ago however, I had an intriguing Facebook discussion with an old friend regarding RFID and BLE tech and decided to write a couple of sentences of them. You should bear in mind these […]
After my latest run in the BtoB techie company I began to ponder the differences in customer experience in BtoB and B2C companies? Why there is such a clear distinction in adopting the customer-centric mindset? After all, customer is the king (and queen) in both channels. Very often executives as me in my latest position … More Customer experience and Business-to-Business Part 1.