Real time location system (RTLS) and radio-frequency identification (RFID) or Bluetooth Low Energy (BLE) tech, active or passive or what?

Last time I wrote about customer experience and B2B and promised to continue it with part 2. Just a couple of hours ago however, I had an intriguing Facebook discussion with an old friend regarding RFID and BLE tech and decided to write a couple of sentences of them. You should bear in mind these […]

More Real time location system (RTLS) and radio-frequency identification (RFID) or Bluetooth Low Energy (BLE) tech, active or passive or what?

Customer experience and Business-to-Business Part 1.

After my latest run in the BtoB techie company I began to ponder the differences in customer experience in BtoB and B2C companies? Why there is such a clear distinction in adopting the customer-centric mindset? After all, customer is the king (and queen) in both channels. Very often executives as me in my latest position … More Customer experience and Business-to-Business Part 1.